News

Webinar – Strengthening Contact Relationships Remotely

25 March 2020

On 24 March we ran a webinar on how to strengthen contact relationships remotely.  You can access the slides and a recording of the event on this page.

Background

The current global situation, and the need for remote working, has led many professionals to rethink how they manage their client and contact relationships and work.

Now more than ever, your clients and contacts need advice and support to navigate their way through challenging and unchartered…

Strengthening contact relationships ‘remotely’

16 March 2020

The current global situation and the need for remote working has led many of us to rethink how we manage our client and contact relationships and work.

Now more than ever, your clients and contacts need advice, and support to navigate their way through challenging and unchartered circumstances.

In this article we have shared ways we’ve been discussing with professional services clients to help them maintain and strengthen their working relationships remotely, and in…

Adding relevant value

10 December 2019

Added value is always in the eye of the beholder – what’s valuable to one contact or organisation might not be valuable to another.

Typical ‘added value’ approaches used by firms, such as bulletins, training and even secondments have now become commonplace with clients expecting them as part of the standard service. In some cases, added value originally designed to foster greater goodwill and client loyalty has been reduced to commodity status.

At…

2 things you should know about your client

22 July 2019

2 things to know about your client blog postThe summer holiday season often gives professionals some quieter time to review how their client relationships are developing.

During busy times much attention is diverted to tasks and projects at hand.  Whilst it’s important to deliver as promised, if a professional doesn’t adopt a wider outlook they may miss valuable insight or potential opportunities for client work in the long term.

To build trust with a…

Managing and developing client relationships

12 March 2019

Often the key to a firm’s business growth lies in their current client portfolio. Work stemming from existing clients often offers greater profitability through a lower cost of sale and shorter learning curve for the firm’s team.

To check you are effectively managing your client relationships and developing opportunities, it’s good to periodically review your current client relationships and consider how robust they are.

 

 

In doing so, ask yourself if you:

  • have too many…

Spotting and converting new business opportunities with your client

21 May 2018

Spotting opportunities in businessA key skill of a client-focused professional is the ability to spot opportunities to further support a client – or target client – and then gain the decision-maker’s commitment to work with them.

In this article we focus on some of the skills for spotting new work opportunities in your client base. We have also shared techniques to help you convert those opportunities into business, without the need for you…

Strengthening your overseas client relationships

01 November 2017

Strengthening overseas client relationshipsAs international business becomes an increasingly strong revenue stream of many firms, some professionals find they now need to manage relationships with clients who are not in the same country or continent.

 

Just because you are miles away from a client doesn’t mean you can’t build a really valuable long-term relationship with them.   To be successful though, and retain and develop the long distance client relationship, a different approach…

Turning ideas into revenue

01 October 2017

Turning ideas into revenue

With just three months left of 2017, many professionals have an eye on their annual plans and targets. For some there may be a need to create new work opportunities and generate additional revenues in what’s left of the year.

 

Such opportunities may come simply from spotting additional ways to add value to clients, or they may rely on converting business from potential clients.  They may even flow from…

7 ways to embed key client management

19 September 2016

 

WBD 42 Embedding KCMKey Client Management (KCM) is an approach that identifies, protects and grows your most important clients – taking account also of key prospects and intermediaries.

It focuses on nurturing, protecting and growing your most important clients – so both you and they benefit as a result.  This means investing in the right activities, which place these key clients at the centre and ensure your firm becomes important to…

How to spot opportunities with your client

27 June 2016

binocularsIt’s a well-known fact that is far easier to win work from an existing client, than a prospective one.  The challenge for many professionals though is how to spot opportunities in their client relationships, which in turn signpost new work.

A major part of the solution lies in how close you are to your client.  The closer you are and the greater insight you have of that client’s current and future…