Category - Client relationship management - Page 2 of 2

As professional firms extend their client development programmes beyond key clients, they face the challenge of how to resource a larger number of client teams without increasing headcount.

Law, Accounting, Real Estate and other advisory firms with established client development programmes are successfully introducing Client Relationship Manager or Account Manager roles for their Associates or Managers.

In our latest Winning Business Digest Results Consultancy Associate Directors,…

As well as re-commissioning work, loyal clients are also a good source of new work opportunities – either for their own needs, or by recommending their advisers to others.

Work stemming from existing clients often offers greater profitability through a lower cost of sale and a shorter learning curve for the firm’s team.

With this in mind, an important focus of most firms is how to deliver excellent client service.

In…

Our latest Winning Business Digest examines the challenge of spotting opportunities to further support a client or target client – and then gaining the decision-maker’s commitment to work with them.

This is a key skill of a client-focused professional and requires care to avoid coming across as ‘pushy’ or ‘needy’ in asking for the business.

When exploring a new business opportunity with a client there…

You probably know the well-known fact that if you give a 10% reduction in the top line fees (revenues) on a matter it has the effect of a 30% hit on your bottom line profit for the job. If you don’t believe us, check it out with your finance team.

Struck by this, and recognising the critical importance of maintaining profitability on assignments, we have developed a half day workshop….

news-4 Job profitability is the goal of many professional firms and stems from good pricing, clear engagement terms, project control, frequent client communication and robust defence of the tendered bill. Fast cash collection is also important.

Any breakage in this chain can have a serious impact on profitability, on the morale of those who manage and undertake the work, and can impact on the client relationship.

But how do you manage your client work…

blog1 Our Winning Business Digest this month looks at five highly valuable opportunities to gather client feedback. They enable firms to view their relationship from the client’s perspective and improve it – identifying areas where they can offer further help and support. Over time these strategies enable firms to deliver a more proactive and commercial approach, generate better perceived added value in the eyes of their clients, and secure that much desired…

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News

Client relationship management

9 ways to engage Associates in managing client relationships

7 strategies for managing and developing client relationships

7 ways to spot new business opportunities with your client

Managing critical client conversations – protecting your profitability

7 strategies to maximise job profitability

Gaining a competitive edge from client feedback